Swim Fins Online Store has compiled this info so that you maybe more informed about the site.
If you have any questions please call or e-mail us for more info.
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| Question 1: |
How
long will it take for me to receive my order? |
| Answer: |
US Priority
Mail within the United States should take 3 to 6 days.
Outside the United States should take 7 to 10
days. | | |
| Question 2: |
What
if I'm not satisfied with my order? |
| Answer: |
Any of the
following may be returned within 10 days of
receipt: any unopened product in its
original box or packaging and any defective item or any
incorrectly shipped item .Important: If your item does
not meet the criteria above, then no refund will be
issued
| | |
| Question 3: |
Incorrect and Defective Items |
| Answer: |
If the customer
receives an item that is defective or incorrect, the
customer can: Return the item with a request that a
replacement be sent immediately with full refund of
shipping and handling
charges. | | |
| Question 4: |
Can I
order by phone ? |
| Answer: |
Yes! Just call
1-949-481-3386 Please have the
details of your order ready with your credit card. We
recommend adding your items to your shopping cart and
then print out the shopping cart page before calling us.
| | |
| Question 5: |
Do you ship international? |
| Answer: |
Yes! We ship to all countries. For consumer protection, we may require a credit card statement ("Statement") for first time orders. If a statement is requested, email [info@Swimfins.net] or fax [(949) 315-3620] us a signed copy of your Statement. The Statement should be viewable with your name, address, and the card number. We will ship your order as soon as we receive the statement.
All orders from Indonesia, Morocco, or Nigeria must be paid via western union or paypal.
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| Question 6: |
What payment methods do you accept?
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| Answer: |
We accept western union, money order, paypal, visa and mastercard. For western union orders please email us for more information. Western Union and paypal orders are processed the fastest.
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| Question 7: |
Is there Sales Tax? |
| Answer: |
NO SALES TAX on orders outside of California. 7.75% sales tax applies on California orders.
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